Challenge your thinking and build an amazing career with the best people in the financial services industry! Baird’s Financial Advisors provide advice, strategies, and solutions to high-net worth individuals and families across the United States, serving as true partners. True wealth management goes beyond managing investments. At Baird, we understand it begins with learning all we can about what our clients want for themselves and their families. We work closely with them to prioritize their goals, utilizing Baird’s resources and expertise to create a tailored plan to ensure success as they’ve defined it. Our 1,700+ private wealth associates serve clients coast-to-coast from 100 + locations in over 30 states. We have been recognized on Barron’s Top Wealth Management Firms for 10 consecutive years and hold over $137 billion in client assets. Check out this video to learn more about our Private Wealth Management business.
This professional is responsible for the client service & marketing functions of 3 Financial Advisors following a wealth management or portfolio management business approach, including any operational functions necessary to meet client service requirements. They will also participate in the Team's business development efforts in alignment with their long-term business plan.
As a Client Specialist, you will:
Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan.
Partner with Baird’s Corporate Resource Groups and be knowledgeable of the services they are able to provide FAs, CAs and clients providing the best outcome for clients and the firm.
Answers all incoming Financial Advisors' phone calls and handles as appropriate. Initiates action and advises Financial Advisor of action taken. May contact potential clients with Financial Advisor’s direction to introduce products.
May schedule client appointments and/or conference room for appointments.
Stay current and understand firm policy and procedures in an ever changing regulatory environment, being able to articulate the reason for certain requirements to clients as needed.
Communicate progress updates to clients, as needed, on more complex projects.
May manage the Social Media strategy for Financial Advisor(s)/team, including LinkedIn, FA Website, Twitter, etc.
Maintain FA website, including periodic review calls with the provider. Prepare and present content ideas to FA.
Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models.
May organize and coordinate seminars and client events at the direction of Financial Advisor(s). Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact.
Seek ways to enhance FA(s) business effectiveness and marketability.
Develop prospecting material/ book of services offered
Proactively review investment opportunities on a daily basis & notify Financial Advisor(s) to take action on those opportunities with the goal of driving the Financial Advisors’ business. Specifically, this may include funds available/money line, maturing securities, reorg items, previous days’ activities and external websites.
Support FA business plan objectives and align individual goals with the plan.
Work with Financial Advisor(s) to directly generate new business and maintain/increase existing client relationships through various techniques including developing systems for cross-referencing and/or cross-selling that enhance client satisfaction, build client retention and create client loyalty.
Work with Baird Corporate Resources to create advanced client reports and potentially present these finding to clients. (Social Security Review, Financial Plan, Estate Documents Review, Insurance Quotes)
Initiates and completes all transactions required to fully service client accounts i.e. paperwork, correspondence, client request fulfillment and special projects as needed
Ensures compliance with Baird’s policies regarding correspondence, books and records requirements including trade policies, seminars, and marketing.
May enter security orders including stocks, bonds, fixed income, options, annuities and other investment vehicle orders per Financial Advisors’ instructions or upon client’s verbal direction.
May also provide back-up to other teams and the branch when necessary, as well as perform other duties and special projects as necessary.
Maintain primarily electronic files and ability to retrieve the information quickly as needed.
What makes this opportunity great:
Compelling careers working side-by-side with the best in the business.
Fast paced environment that will enable you to grow as a professional.
Support and flexibility to grow and be your best at work, at home, and in the community.
What we look for:
Bachelor’s degree or industry experience comparable to Bachelor’s degree.
5+ years of prior industry and/or administrative work experience preferred.
Series 7/63 or 7/66 or 7/63/65 licenses or willingness to attain them within 12 months of hire.
Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird’s Private Wealth Management technology platforms.
Excellent verbal and written communication skills (including e-mail); ability to adeptly exchange ideas and information.
Strong organizational skills -- consistent ability to prioritize work flow of self and Financial Advisors in order to achieve specific goals in a timely manner.