As an Annuity and Insurance Operations Specialist, you will:
Provide high value service to internal and external clients in an environment that promotes Baird’s culture and the Operations mission and values statement.
Ensure adherence to regulations, Baird policies, and department procedures and policies.
Answer and/or initiate Financial Advisor and Client Specialist contact; answer routine questions and follow through on requests.
Contribute to productivity, efficiency and effectiveness improvements to drive exceptional client service and risk mitigation.
Work on special team projects or support other team members in their efforts.
Analyze incoming annuity and life insurance business for accuracy, regulatory compliance and in good order requirements. Review and approve transactions by adhering to strict deadlines in order to prevent market loss to the firm and limit risk; escalating potential risk occurrences appropriately is critical. Cross-train in order to obtain strong understanding of all roles in the Department.
Provide support, training and education to Financial Advisors, Client Specialists and other associates regarding Annuity and Life Insurance procedures, regulations, and problem resolution.
Assist Financial Advisors and Client Specialists in entering annuity transactions on the Annuity Order Entry Platform. Troubleshoot system errors and issues by working with the vendor and Baird’s Incident Management team. The ability to become familiar with the features of annuity products and their interaction with the AnnuityNet system is essential.
Perform other duties as required.
What makes this opportunity great:
Flexible work-life balance is promoted.
Opportunity to grow your career in the exciting and fast-paced world of financial services.
Team of associates passionate about achieving great results for clients and give back to the communities where we live and work
What we look for:
Bachelor’s degree preferred and/or 2+ years of experience in a financial services operations role is a plus.
Series 99 within 120 days of hire as role processes cash or security movements.
Proficiency and experience with Microsoft Office (Word, Excel, Outlook).
Ability to handle multiple assignments; work under pressure and within deadlines to produce accurate, high-quality results.
Strong organizational skills with the ability to prioritize, monitor, and complete multiple tasks or projects, either independently or collaboratively within a team.
Strong written and verbal communication skills are a must, with the ability to effectively relate to work in a team-oriented setting.
Passion for providing high-value client service.
Ability to stay focused under pressure and to prioritize workload in order to effectively manage time.